Are you keen to join a purpose led organisation you can be proud of?

MAS is more than an insurance and financial services provider. We are doing the mahi to inspire a healthier Aotearoa without leaving anyone behind. Our MAS Foundation whāinga is to improve health and wellbeing equity by making a positive impact in underserved communities. 

We are selective about our investments. We invest more than $2 billion in funds that are playing their part in supporting global health and wellbeing and only invest in organisations who meet our environmental, social and governance practice standards.

Our satisfied Members trust us, we have been voted the Consumer People's Choice for house, contents and car insurance, six years in a row. 

Now is the perfect time to join us. 

He angitūtanga | The opportunity

We have two vacancies available.

Systems Support Administrator

  • Provide 1st and 2nd level technical assistance to staff via the MAS Helpdesk.
  • Provide support to users and departments regarding the use of technology.
  • Ensure regular backups are maintained in line with the MAS BCP guidelines. 
  • Take ownership of all Helpdesk tickets and coordinate their resolution.
  • Assist the wider MAS team as required. 

Business Systems Support Administrator

This role is split 50/50 between Helpdesk and Super User activities which will require a mix of:

  • Providing day-to-day support to the Operational Business Units.
  • Provide 1st and 2nd level technical assistance to staff via the MAS Helpdesk.
  • Be the point of contact for business users for IT application related usage and process issues.
  • Liaise on behalf of the business with IT Support and application vendors.
  • Participate in delivery process of new releases, enhancements and fixes to the software.
  • Provide guidance to end users, relating to their use of IT applications and their supporting processes. 
  • Manage and maintain application parameters, such as rate changes, cover maximum thresholds, etc.
  • Act as the Change Coordinator for all changes to existing production environments in the absence of the BSA. 
  • Provide support to users and departments regarding the use of technology. 
  • Ensure regular backups are maintained in line with the MAS BCP guidelines.
  • Take ownership of all Helpdesk tickets and coordinate their resolution. 
  • Assist the wider IT MAS team as required.

Ngā āhuatanga kei a mātou | What’s in it for you 

At MAS we are committed to providing an exceptional experience for our Members, that starts with taking special care of our people. 

We're serious about flexibility

We offer MAS whānau the ability to negotiate changes in standard working hours, to work from home and the ability to change your office base location.

Here for Good

Working for MAS means you are contributing to inspiring a healthier Aotearoa. Who wouldn't want to be part of that?

Additional leave

MAS whānau are provided with one extra day paid leave to volunteer for a charity of their choice, two days additional 'Society' leave days and a 10-day COVID Support Package.

We are committed to staff development

MAS are proud to offer all staff full access to over 16,000 courses via LinkedIn Learning as well as access to our inhouse learning platform 'Te Kākano'.

Insurance benefits

We offer fully subsidised health cover for yourself, subsidised for your family, as well as subsidised life insurance cover for you and your significant other.

Wellbeing support

We take the wellbeing of our staff seriously. This includes access to our wellbeing portal, discounted gym memberships, access to free confidential counselling, and more. 

We're a social bunch

MAS whānau are encouraged to attend regular networking activities such as Cheese Day Tuesday and Friday Fours. We practice what we preach, particularly when it comes to inspiring a healthier Aotearoa, so initiatives such as funded Round the Bays membership and participating in corporate sports teams are also popular with our people. 

He kōrero mōu | Key attributes we are looking for:

  • High level of computer literacy.
  • 2+ years hands on work experience in the IT or related industry. 
  • At least two years' experience in the operation, administration and support of a complex IT environment.
  • Helpdesk and Desktop Support experience with strong emphasis on troubleshooting complex problems. 
  • Solid knowledge of PC architecture at both hardware and operating system level. 
  • Strong knowledge of Microsoft desktop application software products (Office 365).
  • Fundamental knowledge of VolP solutions.
  • Proven understanding of local and wide area networking concepts, principles and protocols. 
  • Excellent time management and organisational skills.
  • Understanding of ITIL fundamentals and be able to describe the Service Desk Function, Incident and Problem Management.

How to apply

If you and MAS sound like a great match, we'd love to hear from you. To be considered for this role please submit your CV and cover letter outlining why you are interested in this position via Seek

If you have any questions please contact

Please note, applications will be considered as they are received, therefore we recommend submitting your application as soon as possible.