Here at MAS, our purpose is about Inspiring a healthier Aotearoa and we are interested in candidates who share our passion.

We have two exciting opportunities to join the Life and Disability Administration team in a Member Support Associate role. Both of these roles are permanent, full-time based in Wellington. 

You’ll be joining an organisation that has been looking after NZ professionals with insurance and investments for nearly 100 years and we’re trusted by more than 40,000 Members. We’re in an exciting period of change as we commit to doing what we can for our Members, their families and future generations of New Zealanders.

You will work in a small, but passionate and engaged team that works hard but cares for each other. This is an opportunity for you to up-skill and challenge yourself every day where no day will be the same. 

Your responsibilities will include management of new business applications, alterations to existing policies and policy retention through management of payment arrears. 

You will communicate with members, advisers, medical providers and accountants to ensure we have the right solutions in place for members. This is a business that has bags of empathy and you will be working with talented people that have a passion to ensure the customer experience exceeds expectations with every interaction.

We will work with you to ensure that you succeed and meet your career goals. Ideally, you will have:

  • Experience in a complex administrative role with expertise in customer service, policy retention and payment management
  • Telephone skills with the ability to build rapport immediately 
  • The ability to work autonomously as well as part of a team 
  • Experience and maturity to embrace change 
  • A high degree of emotional intelligence

If you think this role would suit you, or someone you know, we’d love to hear from you – please click through to find out more or to apply for this exciting opportunity.

 

STS Group is a people and performance-focused Management Consultancy that is working in partnership with MAS to recruit for this vacancy.