If the past couple of years has taught New Zealand anything, it’s that when the future is uncertain, empathy and community spirit goes a long way.

That’s what MAS is all about. We’re an insurance and retirement savings company for Kiwi professionals, and while we’re small, we’re growing fast. As part of our growth, we are looking for enthusiastic, energetic and pro-active front-line, phone-based customer service people to provide outrageously good customer service to our Members.

The role

You’ll take inbound calls and emails from our members, answering queries about our products and services, providing quotes and approving new products and services. This is not your standard support centre role as you will also be making underwriting decisions in line with set delegations.

MAS is a flexible employer and we appreciate that you will have a number of priorities in your life, whether you are studying or raising a family, we will support lifestyle flexibility however we can. Currently we are working between the hours of 8am - 5.30pm.

Our main contact centre is based in Wellington, so here you’d be in the office, however we are also really keen to hear from people across New Zealand that are interested in working from home, of course, you'll be set up with everything you need to do so. We are a friendly bunch though, so from time to time you'll also work out of our regional offices too, where possible.

What you’ll need

You will be someone who has excellent communication skills, the right attitude, a passion for customer service and the ability to be flexible. The ability to engage and listen to our member requirements is key, so previous experience within customer services is essential. We’d also be very keen to hear from you if you’ve also worked within a complex call centre environment. Notwithstanding our almost 100 year history, you’ll be the secret to our ongoing success by being a part of our highly valued outstanding customer service.

If you want to work for a Kiwi mutual that believes in building long-term relationships with Members; that believes in acting sustainably; that believes in investing in its people – then please apply now with your CV and cover letter.

We will be looking for people to start ASAP, so don't delay in submitting your application.

We are looking forward to hearing from you!


Please click here to download the position description and visit LiveHire to apply for this exciting opportunity.

STS Group is a people and performance-focused Management Consultancy that is working in partnership with MAS to recruit for this vacancy.