If 2020 has taught New Zealand anything, it’s that when the future is uncertain, empathy and community spirit goes a long way.

That’s what MAS is all about. We’re an insurance and retirement savings company for Kiwi professionals, and while we’re small, we’re growing fast. As part of our growth, we are looking for enthusiastic, energetic and pro-active front-line, phone based customer service people to provide outrageously good customer service to our Members.

The role

You’ll take inbound calls and emails from our members, answering queries about our products and services, providing quotes and approving new products and services. This is not your standard support centre role as you will also be making underwriting decisions in line within set delegations.

MAS is a flexible employer and we appreciate that you will have a number of priorities in your life, whether you are studying or raising a family, we will support lifestyle flexibility however we can. Working on a roster basis between the hours of 7am – 7pm, we are keen to hear from people looking for full-time opportunities.

You’ll have the option to work from home, or if you’re near one of our offices around NZ, you might choose to work from a MAS branch. Of course, no matter where you are, we’ll provide you with everything you’ll need and help you get settled.

What you’ll need

You will be someone who has excellent communication skills, the right attitude, a passion for customer service and the ability to be flexible. The ability to engage and listen to our member requirements is key, so previous experience within customer services is essential. We’d also be very keen to hear from you if you’ve also worked within a complex call centre environment. Notwithstanding our almost 100 year history, you’ll be the secret to our ongoing success by being a part of our highly valued outstanding customer service.

If you want to work for a Kiwi mutual that believes in building long-term relationships with Members; that believes in acting sustainably; that believes in investing in its people – then please apply now with your CV and cover letter.

We will be looking for people to start in February / early March, so don't delay in submitting your application. We will start reviewing applications next week on an ongoing basis.

We are looking forward to hearing from you!


Please click through to find out more or to apply for this exciting opportunity.