Male smiling while speaking on his cellphone

One less thing to think about, even when your car lets you down

Breakdowns happen when you least expect them. MAS Roadside Assistance, provided by AA Roadservice is built into eligible MAS Comprehensive Motor Vehicle policies, giving you practical help on the road when you need it most.

man assessing a car engine holding a tablet

Stay moving this winter

A freezing cold August morning is when car batteries are most likely to fail, and when you least want to be stuck waiting for a jumpstart. A quick check-up now could keep you from being caught out in the cold. 

During August and September, MAS Members with Comprehensive Motor Vehicle Insurance Cover can get a free 12-volt Winter Battery Check through your MAS Roadside Assistance benefit.*
 
Call 0800 800 627, select option 2, share your vehicle rego and use the code "Winter Battery Check" to schedule a complementary check-up.

Why get a Winter Battery Check with MAS?

  • The Winter Battery Check covers a comprehensive range of batteries for most vehicles, including those with stop-start systems

  • AA Roadservice comes to you to check, and if needed, supply and install your new battery on-site

  • If you need a replacement battery, you’ll save $25 on a new 12-volt battery as a MAS Member

  • Replacement batteries come with a New Zealand-wide warranty of up to 3 years (T&Cs apply)

  • Your old battery is recycled, and you'll receive a $10 rebate if it's replaced

Get help on the road in three simple steps

1

Built in & ready

MAS Roadside Assistance, provided by AA Roadservice is built into eligible MAS Comprehensive Motor Vehicle policies at no extra cost.

2

Call when you need help

If your vehicle breaks down, call MAS on 0800 800 627 and select option 2. Share your vehicle registration and what’s happened.

3

Get back on your way

AA Roadservice will come to help. Whether it’s a flat battery, tyre issue, lockout, or towing to the nearest repairer.

Frequently asked questions

What is MAS Roadside Assistance?

MAS Roadside Assistance is a built‑in benefit of MAS Comprehensive Motor Vehicle Insurance. If your vehicle breaks down or you’re unable to drive safely, help is just a phone call away.

 

Is MAS Roadside Assistance included in my policy?

MAS Roadside Assistance provided by the AA is automatically included with eligible MAS Comprehensive Motor Vehicle policies at no extra cost.

Who can use MAS Roadside Assistance?

The cover is linked to the vehicle (by registration), not the driver. That means any licensed driver permitted under your policy schedule, using the insured vehicle can access MAS Roadside Assistance.

 

What does MAS Roadside Assistance cover?

MAS Roadside Assistance provided by the AA can help with common everyday issues, including:

  • Flat or faulty batteries (jump‑starts and battery assistance)
  • Flat tyres or damaged wheels
  • Lockouts or lost keys
  • Running out of fuel or wrong fuel
  • Mechanical breakdowns
  • EV charging assistance or towing to the nearest charging station
  • Towing to the nearest repairer or place of safety

How do I use MAS Roadside Assistance?

If you need help:

  1. Call MAS on 0800 800 627
  2. Select option 2 for Roadside Assistance
  3. Provide your vehicle registration number and explain the issue

An AA Roadservice Officer will be sent to assist you.

Is there a limit on how often I can use it?

The service includes unlimited call‑outs per policy year. Some situations that require extra equipment or specialist support may incur additional costs, which would be discussed with you at the time of service.

Does MAS Roadside Assistance cost anything?

There’s no additional premium for eligible MAS Comprehensive Motor Vehicle policyholders - it’s included as part of your cover. In some circumstances (such as specialist recovery or non‑standard services), an upfront cost may apply. View our terms and conditions to learn more.

Which vehicles are eligible?

Most vehicles insured with MAS Comprehensive cover are eligible, including standard cars, SUVs, 4WDs, motorcycles (road use), light vans, trailers, and caravans. Some vehicle types and situations are excluded. View our terms and conditions to learn more.

Do I still need my AA membership?

If your vehicle is insured with MAS on a Comprehensive policy, that vehicle already has roadside assistance through AA.

  • Cover starts from 1 April 2026. There’s no need to wait for your policy renewal
  • It lasts for the same term as your MAS policy
  • Because the cover is vehicle‑based, any licensed driver can use the service if that insured vehicle breaks down, as long as the driver is permitted to drive your vehicle as per your policy schedule, then they can get help through MAS Roadside Assistance. 

This is different from an AA Membership, which covers the person, not the vehicle.

There’s no excess for standard roadside assistance. Some non‑standard services may have a cost that the driver needs to pay.

Terms and conditions and eligibility criteria apply.

Eligibility criteria apply to MAS Roadside Assistance, provided by AA Roadservice, see terms and conditions for more information. There is no applicable excess to use MAS Roadside Assistance and the services provided by AA Roadservice. However, some of the services that require additional support or technical assistance outside of the standard services many require an up-front cost to be covered by the driver.

*MAS Roadside Assistance is provided by AA Roadservice. Available to eligible MAS Comprehensive Motor Vehicle policy holders. Terms, conditions and eligibility criteria apply.

Winter Battery Checks are dependent on availability of AA Roadservice / AA Battery Service officers in the area that you live in. Checks are currently available in Whangarei, Auckland, Hamilton, Rotorua, Tauranga, Whanganui, Palmerston North, New Plymouth, Hastings, Napier, Wellington, Christchurch, and Dunedin. Please confirm availability when you call us.

Winter Battery Check requests are for 12-volt car batteries only and cannot be booked. They are processed on-demand. Please confirm availability when you call us.

For more information about AA Battery Service visit the AA website.

Why choose MAS Comprehensive Motor Vehicle Cover?

Car keys illustration

No-excess locks and keys replacement

If you choose Comprehensive cover, we will cover the reasonable cost up to $1,000 of replacing locks and keys (including electronic access cards, transponders and remote door openers) if they have been lost, damaged, stolen or duplicated with no excess for your first claim.

kiwi owned illustration

Choose your own repairer

Our Comprehensive cover allows you to choose either one of our preferred repairers and we'll guarantee their repairs, or you can select a repairer of your choice.

Fern illustration 2

No excess on windscreen repairs

Claims for accidental breakage of windscreens, window glass, and sun roofs on our Comprehensive cover will not have an excess applied and your No Claims Bonus will not be affected.