The MAS claims process
You lodge a claim
Once you've told us what happened and gave us all the information we need, our team will assess your claim as fast as possible.
We'll get back to you
We aim to get back to you within two business days to recommend next steps.
Once your claim is accepted, we'll arrange repairs or payments.
“I’ve joined the company of health professionals and it feels good.”
Tom de Groen, Marketing Professional
Life, Disability, Recovery or Disablement
If you need to submit a claim for Life, Disability, Recovery, or Disablement, we are here to help. The first step in making an insurance claim is to contact us directly by free calling us on 0800 800 627. Alternatively, you can email our team.
We will give you clear information to guide you through the claims process and explain all the information you need to give to us. Once you’ve given us the information we need, our team will assess your claim as quickly as possible.
Your emotional and mental wellbeing are important and if you need support – or would just like to chat to someone – we offer MAS Members three free independent counselling sessions through EAP Services.
If you’d like to make use of this service, you can contact EAP directly and your sessions will remain completely confidential.
Frequently asked questions
What type of car glass is covered under my policy?
If you have chosen the comprehensive cover for your car insurance and experience a sudden, accidental loss to your vehicle windscreen, window glass, sunroof or other body window glass, we will cover the cost of repair or replacement. You do not need to pay an excess and your No Claims Bonus will not be affected. This benefit doesn't extend to lights, indicators or their covers, or mirrors.
Are the contents in my car covered?
What's an excess?
An excess is an amount you pay towards your claim. You can find your excess on your policy documents or by logging into your account.