Report suspected insurance fraud

Insurance fraud costs every policyholder. Most insurance fraud occurs at claim time, through claims for:

  • events/losses that didn't happen

  • staged losses – for example, arson and vehicle theft

  • exaggerated claims

In addition, a large number of fraudulent claims occur for non-disclosure of information that insurers require, in order to match the correct premium to the risk.

How to report suspected insurance fraud

If you suspect that insurance fraud has occurred you can report this to us by emailing

You can also report insurance fraud through the Insurance Fraud Bureau (an initiative of the Insurance Council of New Zealand).