MAS wins Canstar customer satisfaction awards for Home and Car Insurance

MAS has been named a winner of Canstar’s Most Satisfied Customers Awards 2026 for both Home Insurance and Car Insurance, continuing a strong track record of Member satisfaction. 

The awards are based on feedback from thousands of New Zealand consumers, with MAS assessed alongside 12 other home and car insurance providers. 

The Canstar research considers a range of factors including customer service, value for money, comprehensiveness, communication and cost. 

MAS performed particularly strongly against other insurers in this year’s research. For Home Insurance, MAS achieved the maximum possible score across all five satisfaction variables and outperformed the average of all eligible brands across every variable measured. For Car Insurance, MAS achieved the maximum possible score across four of the five key variables and outperformed all eligible brand averages across every variable measured. 

The latest awards build on MAS’ recognition in last year’s Canstar Most Satisfied Customers Awards and reflect its continued focus on delivering quality insurance and putting Members first. 

MAS Chief General Insurance Officer Chris Sutherland says the awards reflect MAS’ long-standing commitment to putting Members at the centre of its insurance offering. 

“As a Member-owned mutual, our focus is on providing insurance that delivers real value and being there for our Members when they need us most. 

“What’s particularly encouraging is that the research shows our focus on service, communication and delivering comprehensive cover is being recognised by customers.  

“Members particularly valued the helpfulness of our people, responsive communication and comprehensive cover when it came to Home Insurance, as well as having a straightforward claims experience. Car Insurance Members highlighted our helpful staff, ease of getting in touch, straightforward setup and the way we handle claims. 

“We’re proud to be recognised by Canstar again this year, and we don’t take it for granted. We’ll continue looking for ways to make insurance simpler, more valuable and deliver an experience our Members can feel confident in.” 

Canstar surveyed 2,699 consumers across 13 home insurance brands and 3,127 consumers across 13 car insurance brands as part of its 2026 research. 

The awards reinforce MAS’ commitment to delivering strong Member value and an effortless experience across its insurance products