MAS Wins Canstar awards for General Insurance excellence

We’re proud to announce that in Canstar’s latest insurance awards, MAS has been awarded Most Satisfied Customers awards for Home and Contents Insurance, Car Insurance and Seniors Insurance. 

This recognition is based on feedback from over 6,400 New Zealanders and reflects MAS’s commitment to delivering exceptional service, value and support to our Members. Of the 17 major insurance brands that featured in Canstar’s research, MAS is the only insurance provider to earn top 5-Star ratings in multiple ratings categories across all 3 awards. 

To decide which insurers offer the best level of customer satisfaction, each was rated across the following categories: 

• Overall Satisfaction 
• Communication 
• Comprehensiveness of Cover 
• Cost 
• Customer Service 
• Value for Money 

As a Member-owned mutual, MAS exists to serve our Members, not overseas shareholders. This award reinforces that our products are not only competitive in the market but also designed with the needs of our Members at the heart.  

“We’re incredibly proud to receive this recognition from Canstar,” says Chris Sutherland, Chief General Insurance Officer at MAS. 

“Winning one Canstar Customer Satisfaction Award is a great achievement, but to earn 3 is a reflection of the hard work our teams put in every day to ensure our Members receive insurance and service that’s not only reliable and comprehensive but also delivers real value. 

“To be rated number one by the people who matter most – our Members – is a huge honour. These awards reflect the dedication of our teams and the trust our Members place in us.  

“We’ll continue working hard to deliver insurance that’s comprehensive, fair and backed by outstanding service.”