When life happens, it helps to be in good hands. That's why we're excited to share that from 1 April 2026, MAS Roadside Assistance, provided by AA Roadservice, will automatically be included for eligible MAS Motor Vehicle policy holders with comprehensive cover. It’s at no extra cost, with nothing to sign up for. Just real, practical help that's already there when you need it most. 

What this means for you 

If you currently have comprehensive motor vehicle insurance with us and your vehicle meets the eligibility criteria, you're covered and it kicks in from 1 April – no need to wait for your next renewal. If you get comprehensive motor vehicle insurance with us for an eligible vehicle after 1 April, it’ll automatically be included.  

The benefit is linked to your vehicle's registration number, not the driver. So long as the driver is permitted to drive your vehicle as per your policy schedule, then they too can get help through MAS Roadside Assistance. 

How to get help 

If you need MAS Roadside Assistance, simply: 

  • Call MAS on 0800 800 627 and select option 2 
  • Provide your vehicle's registration number and let them know you're insured with MAS 
  • Describe the issue and an AA Roadservice Officer will take it from there. 

You have unlimited call outs and it's available 24/7 across Aotearoa New Zealand.  

What MAS Roadside Assistance can help with 

Here's a full breakdown of what's covered: 

Service 

What's included 

Mechanical breakdown 
  • Attempt to rectify any non-collision or non-insurance related mechanical failure that has disabled the Nominated Vehicle and made it unsafe or unable to be driven. 

Wheels and tyres 
  • Assistance to change a damaged tyre/wheel with the vehicles spare or inflator kit where it is roadworthy and compatible with the other tyres/wheels of the vehicle. 
  • Where a temporary tyre inflator repair kit or a multi-fit wheel solution is available (metro areas) this will be used to mobilise the vehicle for continued travel to the nearest tyre facility/repair shop. 
  • Where these items are not available or have been previously used and not replaced, recovery to the nearest tyre facility will be arranged at the drivers cost. 
  • Where there are 2 or more flat tyres, recovery may be arranged to the closest tyre facility/repair shop at the driver's expense. 

12 Volt battery assistance 
  • Flat battery assistance, jump start provided. 
  • Faulty battery replacement offered at preferential rates, at the driver’s expense. 

Lost keys/lockout 
  • If the keys are locked in the vehicle, an attempt to recover keys will be made. 
  • Where recovery is not successful or access is not possible, a locksmith will be arranged at the driver's expense. 
  • Where a locksmith is unable to provide a replacement key, the vehicle will be recovered to the nearest repairer at the driver's expense. 

Members should retain any receipts and provide to MAS to claim against the Locks and Keys benefit for no excess. 

Out of fuel 
  • $20 of fuel (unleaded petrol, diesel or AdBlue) will be provided to get the vehicle to the nearest service station. The cost of the fuel will be at the driver's expense.  
  • If more than $20 of fuel is required, transportation of the vehicle will be facilitated to the nearest service station. The cost of the fuel will be at the driver's expense. 

EV out of charge 
  • Auckland, Wellington and Christchurch-where a mobile EV charger is available, enough charge will be provided for 10 kilometres, so the driver can get to a place of safety/charging station.  
  • If the above is not available, a tow to the closest appropriate place of safety/charging station no more than 50 kilometres from the breakdown location will be provided at the driver's expense.   

Wrong fuel 
  • Draining of the incorrect fuel. Where available, AA will arrange for a service provider to extract the fuel. AA will cover the cost of the callout, but the extraction is at the expense of the driver. 
  • If a service provider cannot attend, a tow to the closest appropriate repairer at the driver's expense. 

Towing 
  • Towing will be provided to the nearest repairer where a vehicle is unable to be mobilised. The maximum distance is 50 kilometres and is calculated from the breakdown location. Where the repairer is closed, storage and subsequent on-tow to the repairer when open will be provided at the driver's expense. 
  • If recovery to a further location is required, any additional cost will be at the driver's expense. 
  • All additional expenses to get the vehicle and any trailer body to it destination, provided they can be transported by one standard towing vehicle and any additional costs i.e. storage of any caravan or any other form of trailer body is at the driver's expense. 
  • On-tow caravan/trailer limits-maximum of 7 meters in length (excluding towbar), 2.44 meters wide and/or 3 meters high. 
  • Recovery of caravans and trailers may be towed provided they do not need to be lifted and carried.  
  • Any trailer or caravan that is un-roadworthy, overloaded, in an unsafe condition will only be towed or transported at the driver's expense and only provided it is legal to do so in the opinion of the AA. 

Bogged vehicle recovery 
  • Service will be provided if a vehicle is stranded on a trafficable road and where no special equipment such as power winches or extended cables etc. are required. 
  • Should special equipment be necessary, any additional costs will be at the driver's expense. 

Is there a cost? 

No. There's no increase to your premium, this is a genuine added benefit we're putting directly into your Comprehensive Motor Vehicle cover. It's our way of giving more value to the Members who rely on us. Some services may involve additional costs for the driver where specialist support is needed (see the table above for specifics), but the standard service is fully included. 

Why we did this 

At MAS, we're always looking at ways to make life easier for our Members. We know breakdowns don't pick convenient times. You shouldn't have to remember an extra membership, hunt for a separate number or wonder if you're covered. So, we've built the help straight in. Because when something goes wrong, what matters most is knowing help is already there. 

Questions? 

If you'd like to know more, call us on 0800 800 627. We're here to help. 

 

Eligibility criteria applies, see terms and conditions for more information. 

This article provides general information only and is not intended to constitute legal or financial advice. Before taking out any insurance product, you should carefully consider the terms and specific policy wording. Underwriting criteria will apply. 

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