We provide insurance cover for all your possessions, offering a wide range of benefits all designed to allow you to get on with what you really enjoy doing, not worrying about your insurance or sorting out a claim. We also provide cover for rental properties and lifestyle properties.
We are proud of the strong reputation we have established for an empathetic and top quality claims service. Our insurance has wide ranging benefits, meaning you’ll never need worry about whether you’re covered or not.
Our policies are written in language that’s easy to understand and we’re always happy to answer any questions you may have about this important agreement between us.
I've got contents insurance, what else can I do to protect my belongings?
Contents insurance is a great safety net if your belongings are damaged, lost or stolen. But no one wants to have to use it. Here are three things you can do to protect your possessions and give you peace of mind.
This cover provides 'new' for old cover. We will cover the cost associated with the repair or replacement of the contents with the nearest equivalent items that are 'substantially the same' as, but not better or more extensive than, the condition of the items when they were new.
Policy cover at a glance
|Insured events||Replacement Value|
|Sudden, accidental damage|
|Fire and explosion|
|Automatic additional benefits||Sub-limit|
|Business use items - home office or healthcare||$5,000/$25,000|
|Business use items - other business type||$2,000/$10,000|
|Children's contents||As per policy limits|
|Contents in storage||As per policy limits/ Six months|
|Contents in transit||As per policy limits|
|Credit card fraud||$2,000|
|Hidden gradual loss||$5,000|
|Locks and keys||As per policy limits|
|Moving to a new home||30 days|
|Pairs and sets||As per policy limits|
|Parents' and grandparents' contents||As per policy limits|
|Personal health items||No excess or NCB|
|Reduction in value||As per policy limits|
|You choose your repairer||As per policy limits|
Important cover sub-limits
Items limited to a sub-limit unless specified in your policy schedule
|Unset precious stones, bullion or precious metals||$1,000|
|Personal health items (hearing aids, dentures, glasses, etc)||$10,000|
High value items including:
|Jewellery and watches||$8,000 per item/$40,000 per event|
|Works of art||$25,000|
Automatic additional benefits
- Accidental death
If you are injured and, as a consequence, die as the result of a sudden accidental event, we will pay $20,000 to your estate.
- Additional risks
Your policy is extended to cover your personal effects up to $5,000 per item, including items purchased overseas, and up to $50,000 per claim. You are also automatically covered for cash or pre-paid cards up to $1,000 for any one event.
- Alternative accommodation
If your main residence is uninhabitable, we will pay up to $50,000 for the additional and reasonable costs for alternative accommodation while the property is being assessed and/or repaired.
- Business use items
We'll provide up to $25,000 cover at home, and up to $5,000 cover out and about, for property owned by you that relates to a home-based office or healthcare practice.
- Children's contents
We cover your children's contents while they're in full time study and staying at boarding school, in tertiary accommodation or while boarding in a private residence. We'll also cover their belongings stored at your house while they're overseas.
- Contents in storage
We cover your contents for accidental loss by restricted perils while temporarily stored in a professional storage facility.
- Contents in transit
We cover your contents for accidental loss by restricted perils while being permanently moved to a new permanent address anywhere in New Zealand.
- Credit card fraud
We'll provide up to $2,000 for fraudulent debit or credit card use for which you are legally liable and cannot be recovered elsewhere.
We will repay you up to $5,000 if you incur expenses caused by Cyber-bullying. Your no claims bonus will not be affected.
- Emergency entry
If emergency services cause damage to your property on entry, we'll cover it up to $10,000.
- Emergency evacuation
We'll allow you to claim under the 'Alternative accommodation' benefit when you are denied access to your house due to safety concerns or an emergency.
- Emergency recovery
If your property suffers a significant loss, and we believe that it is likely to be a claim greater than $100,000, we'll help out immediately by providing a $5,000 cash benefit to assist you with recovery.
- Frozen food
If your freezer accidentally breaks down, loses refrigerant or the power supply is disconnected, we will pay up to $2,000 for any spoilt items.
- Hidden gradual loss
In certain circumstances we'll provide up to $5,000 for hidden rot, hidden mildew or hidden gradual deterioration caused by water leaking from an internal source.
- Locks and keys
We will cover the reasonable cost of replacing locks and keys (including electronic access cards and transponders and remote door openers) if they have been lost, damaged, stolen or duplicated. You will not have an excess applied and your No Claims Bonus will not be affected.
- Moving to a new home
If you're moving house, we'll automatically cover your contents at the new address for up to 30 days on the same terms and conditions as the existing policy.
- New for old
Under our Replacement value cover option, if an item cannot be repaired, we will replace it with the nearest equivalent item available that is substantially the same as the damaged item was when new.
- Pairs and sets
If we are unable to repair an item of jewellery or artwork that forms part of a pair or set, and we are unable to repair or replace the complete pair, we will, at your request, settle the claim as if the whole pair or set was involved in the loss.
- Parents' and Grandparents' contents
We cover your parents' or grandparents' contents automatically under your policy while they're residing in a rest home, hospice or the like.
- Personal health items
If your claim is solely for hearing aids, dentures, prescription glasses, contacts, walking sticks and frames or wheelchairs we will not apply an excess and your no claims bonus will not be affected.
- Protection costs
We'll provide up to $10,000 for reasonable costs incurred to protect your property from loss, or following a loss, to minimise damage and prevent further loss. We will also pay the reasonable costs incurred to replenish your fire fighting equipment after it has been used to protect your house.
- Reduction in value
If we choose to repair or replace any item of jewellery, artwork or musical instrument, we'll pay for any reduction in current value of the item that results.
- You choose your repairer
You can select your own repairer. If you select a repairer that we approve, we will guarantee the quality of their repairs completed under the claim.
Check how much contents cover you need
It's important to regularly review how much your contents are worth - the cost to replace everything you own might be more than you think. Our contents calculator can help you work out the approximate value of your belongings quickly and easily.
Why insure your contents with MAS?
As a mutual, we work for you, our Members. We work hard to ensure that you are getting the best possible cover for a fair premium and excess. We bring you all the benefits you would expect and more including:
- Easy to understand policies.
- Top quality and empathetic claims service.
- Insure your contents and your house and/or motor vehicle and you’ll be eligible for our multi-product discount. Insure your motor vehicle, house and contents and you’ll be eligible for our Goldshield discount.
- Where an event results in a claim under this policy and another policy you hold with us, you only have to pay the total excess that applies under the policy with the highest total excess.
- If you hold this policy for a continuous period of five years and do not make a claim (excluding glass claims), you will qualify for our Secured No Claims Bonus. Once you qualify, your maximum No Claims Bonus is protected for the life of the policy, regardless of the number of claims you make. This benefit does not apply to holiday homes.
Protect your belongings
Contents insurance is a great safety net if your belongings are damaged, lost or stolen. But no one wants to have to use it. Here are three things you can do to protect your possessions and give you peace of mind. Continue reading...
This webpage is intended as an information guide only and does not form part of the policy document or any contract with MAS. This webpage does not consider your specific financial situation, needs or goals. You can find out more about financial advice at MAS here. Normal underwriting criteria apply for all insurance products. Special conditions and/or excesses may apply to the situations that meets your specific needs.
MAS applies underwriting criteria when you apply for insurance to determine whether MAS will offer you cover and, if so, on what terms. Please note cover will not be available in all circumstances, and that certain conditions and/or excesses may apply if MAS offers cover. MAS’ standard policy wordings is available here.