Help Centre

Your personal MAS Member number can be found in the footer of most of the emails we send you. However, you may have more than one Member number depending on what products you hold with us. Don’t worry, if you use the wrong number, you will be prompted to switch to your personal MAS Member number when you log in. If you can't locate it, just give us a call on 0800 800 627, and we can provide it to you. 

If you’ve forgotten your password or want to reset it, you can reset it online using your personal Member number. Just follow the step-by-step instructions below:

1. Log in to myMAS
2. Click ‘Reset password’
3. Enter your personal Member number and click 'Continue'
4. Select ‘personal’ account
5. Enter your date of birth and click 'Send Password Reset Email'

You’ll be sent an email with a link to reset your password. Follow the instructions in the email to complete the process.

If you’re trying to log in to a joint, trust or business account, password resets cannot be completed online. In most cases, you can view policies and investments linked to those connected accounts through your personal login.

If you need to reset your joint, trust, business account, or if you continue to have login issues, please call us on 0800 800 627. 

To update your phone or email address in myMAS, follow the steps below:

1. Log in to myMAS
2. Go to ‘Account details’
3. Go to the 'Contact details’ section
4. Click ‘Edit’
5. Update the email or phone field
6. Click ‘Save’

To update details on behalf of a joint, trust or business account, please call us on 0800 800 627 or email info@mas.co.nz. 

If you have a house insurance policy you would like to change details for, you can complete this form.

If you're creating your myMAS account for the very first time, you can set your password by following the instructions below.

1. Log in to myMAS
2. Click ‘Reset password’
3. Enter your personal Member number and click 'Continue'
4. Select ‘personal’ account
5. Enter your date of birth and click 'Send Password Reset Email'

You’ll be sent an email with a link to reset your password. Follow the instructions in the email to complete the sign-up process.

Your password must be 10–12 characters and contain at least one from each of the following: 

• uppercase letter 
• lowercase letter 
• number
• a special character

In most cases, you can view policies and investments linked to joint, trust or business accounts through your personal login, so we recommend using that wherever possible.

For your security, your account will be locked for 30 minutes if your password is entered incorrectly 5 times. If you can’t wait for the 30 minutes for your account to be unlocked again, call us on 0800 800 627 and we can unlock it for you. If you reset your password, you can log in immediately.  

You can view your personal policies alongside any connected joint, business or trust policies.

This includes:

• policy details 
• accessories, modifications or specified items 
• excess 
• claims history 
• eligibility for a no claims bonus
• payment preferences

If you can’t see your policy, make sure you have logged in with your personal Member number. If you still can’t see these policies, call us on 0800 800 627 as we might need to link your accounts for you. 

In myMAS you can set up a direct debit to pay your insurance premiums. To update any existing payment details, please call us on 0800 800 627 or email info@mas.co.nz. 

If you have a MAS investment product you can access the PDS’s at the bottom of this page. For a copy of your insurance policy or invoices please email info@mas.co.nz or call us on 0800 800 627.

You can save time by making a claim in your myMAS account, or by completing the make a claim form.

Our Claims Advisers will get in touch within 5 working days. You'll need the following information, so have your recent policy document on hand. 

• Policy number for the policy you are claiming on
• Name of the main policy contact.
• Date of birth of the main policy contact
• Postcode (of your postal address)
• Email address
• Details of what happened and when
• Details of any other people involved (including any witnesses or emergency services)

If your situation is urgent, call us on 0800 800 627. It will take about 15 minutes to lodge your claim.   

First, take the time to make sure everyone involved is safe and, if you need to, call emergency services. 

If your home is unsafe to live in following an event, we'll arrange temporary accommodation for you, your family and your domestic pets while we arrange the repair or rebuild of your home. You can find the full details of how we cover you in your policy document. This information is found under the heading Section 1: Loss to your property within the subheading Alternative accommodation. 

Your policy will provide accommodation for up to 30 days if you are told that you need to evacuate by the emergency services or an authorised official of a local authority. This applies even if there is no damage to your home. 

In the event your home is damaged by a natural hazard event, please contact MAS to make a claim. We will assess and manage your claim from start to finish, including the NHCover portion on behalf of the Natural Hazards Commission Toka Tū Ake. This means we will assess, manage and settle your entire claim. MAS will be your single point of contact during the claim process and can answer any questions you have. Head to 'Get to know your cover' to find out what’s covered if disaster hits your home. 

A premium is the amount of money you pay to an insurance company in exchange for coverage. It can be paid monthly, quarterly, annually or as a lump sum, depending on the type of policy.

An excess is an amount you pay towards your claim. You can find your excess on your policy documents or by logging into your account.

To update your MAS subscriptions, simply fill out this form.