Help Centre

If you’re creating your myMAS account for the very first time, you can do this by following the instructions below:

1. Go to Welcome to myMAS
2. Click ‘Set up your account’.
3. Enter the email address you want to use as the username for your account and click ‘Next’. Please note this email address will also be used as your email address for any MAS correspondence.
4. A one-time code will be sent to your chosen email address. Please check your email inbox (including any spam folders) for an email sent from the MAS Login email address. Once you have found this email please enter or copy/paste the code into the ‘Enter code’ field and click ‘Next’. Please note, one-time codes are valid for 30 minutes. If this time has expired, or you did not receive an email with a code, then select the option to ‘try again’. The option to resend a code will appear on this screen within 2 minutes.
5. On the next screen, enter and then re-enter the password you wish to use for your myMAS account and then click ‘Next’. Your password must be a minimum of 8 characters long and requires 3 out of 4 of the following types of characters: lowercase letter, uppercase letter, numbers and/or special characters. Common or easily guessed passwords such as Password123, Welcome1, 1234abcd etc. will not be accepted.
6. On the ‘Verify your Member number’ screen, please enter your Personal MAS Member number and your date of birth. Click ‘Next’ and your account is now successfully set-up and you will be logged in to your myMAS dashboard. You will have three attempts to complete this Member number verification, and you will be asked to contact MAS for assistance if you reach this limit.

myMAS uses multi-factor authentication to enable secure access to your account. When you next log in to myMAS, you will be emailed a new one-time code as part of your login process.

Please note this process might be different for organisations, please get in touch with us at 0800 800 627 for assistance.

Your personal MAS Member number can be found in the footer of most of the emails we send you. However, you may have more than one Member number depending on what products you hold with us. If you can't locate it, just give us a call on 0800 800 627, and we can provide it to you. 

To update your phone number/s in myMAS, follow the steps below:

1. Log in to myMAS.
2. Go to ‘Account details’.
3. Go to the 'Contact details’ section.
4. Click ‘Edit’.
5. Update the phone fields.
6. Click ‘Save’.

To update details on behalf of a joint, trust or business account, please call us on 0800 800 627 or email info@mas.co.nz. If you want to change your myMAS email, please give us a call.

If you want to change other contact details, you can complete this form.

We’ve enhanced the security of our myMAS Member Portal through multi-factor authentication. Now only key personnel (like directors, shareholders, and trustees) will be able to re-register using a unique email address instead of their MAS Member number.

Note: If you have a personal product with MAS and you’ve already re-registered, your organisation or trust account (if you're a key personnel) will automatically appear as a tab accessible in via your personal account.

Please call us on 0800 0800 527 and we can support you through any registration needs.

You can view your personal insurance policies alongside any connected joint, business or trust policies.

This includes:

• policy details 
• accessories, modifications or specified items 
• excess 
• claims history 
• eligibility for a no claims bonus
• payment preferences.

If you have an investment product with us, you can also:

• View your balance over time with an interactive graph
• Access a detailed view of your transactions, including a breakdown of transaction types such as contributions and withdrawals
• Make contributions to your investment account by using new ‘copy’ buttons for the information you need for your online banking transfer.

We plan to build out more investment enhancements in myMAS (e.g. documents and switching online), but in the meantime you'll need to log in to the MAS Investor Portal to access these additonal features. See our recent myMAS updates for more information.

As well as your personal insurance policies, if you have any connected joint, business or trust policies, you should be able to see these by selecting the applicable tab/dropdown option from your myMAS home screen. If you still can’t see these policies, call us on 0800 800 627 as we might need to link your accounts for you.

If you’ve forgotten your password, you can reset it online. Just follow the step-by-step instructions below:

1. Go to Welcome to myMAS
2. Click ‘Log in’.
3. Enter the email address that you use to log in to myMAS. Click ‘Next’.
4. On the next screen, click the ‘Forgot password’ link.
5. A one-time code will be sent to your chosen email address to enable you to reset your password. Please check your email inbox (including any spam/junk folders) for an email sent from the MAS Login email address. Once you have found this email please enter or copy/paste the code into the ‘Enter code’ field and click ‘Next’. Please note, one-time codes are valid for 30 minutes. If this time has expired, or you did not receive an email with a code, then select the option to ‘try again’. This option will appear on this screen within 2 minutes.
6. On the ‘Update your password’ screen, enter and then confirm the new password you wish to use for your myMAS account and then click ‘Reset password’.

Your password is now reset. To log in using it, you will be asked to send a new code to verify your identity. Please click the option to email this code. A new one-time code is then sent to your email address as a part of multi-factor authentication. Once you have received this email, enter the code in the displayed field and click ‘Verify’. You should now be logged in using your new password.

Note: For your security, your account will be locked for 30 minutes if your password is entered incorrectly 5 times. After the 30 mins wait, you'll be able to reset your password or attempt to log in again.

You can set up a direct debit to pay your insurance premiums using our direct debit form. To update any existing payment details, please call us on 0800 800 627 or email info@mas.co.nz. 

We don't currently have a mobile app, but you can get a myMAS icon to appear with your other apps on your phone. 

If you go to the myMAS login page on your mobile phone and hit the 'Add to Home Screen' option button on your mobile browser settings, it will create an icon on your phone's home screen.

We have website pages for:

• Insurance resource documents including policies
• MAS KiwiSaver Scheme documents including PDS
• MAS Retirement Savings Scheme documents including PDS
• MAS Investment Funds documents including PDS
• Publications like annual reports and onMAS

For a copy of your personal insurance policy or invoices please email info@mas.co.nz or call us on 0800 800 627.

To update your email preferences, simply fill out this form.

You can make a change to your insurance policy (including increasing or decreasing cover, adding or removing policy holders, changing your excess etc) by using the forms on this website page.

If you have any issues please call us on 0800 800 627 or email us at info@mas.co.nz.

PIR stands for prescribed investor rate, it's the tax rate you pay on income earned from investments. Learn how your investments are taxed and how to calculate your PIR on our website page.

We have 7 different types of investment funds (Cash, Conservative, Moderate, Balanced, Growth, Aggressive and Global Equities) for use across different risk levels and timeframes.

We have a handy Fund Finder tool that you can use to figure out your attitude to investment risk and what investment fund is suitable for you.

We also have MAS Advisers who can help you select the right MAS investment fund for your goals.

We have a handy KiwiSaver Calculator that can help you plan for your retirement. We also have a Hub article discussing how much money you need to retire in New Zealand.

If you're a first-home buyer, you may be able to use your KiwiSaver account to help fund your purchase. Learn more on our Buying your first home with KiwiSaver website page.

The MAS Retirement Savings Scheme is a Recognised Overseas Pension Scheme (ROPS), which means it can accept money transferred from certain UK pension schemes. Learn more about UK pension transfers on our website.

Learn how to make investment contributions by visiting the following pages:

• Contribute to your MAS KiwiSaver Scheme
• Contribute to your MAS Retirement Savings Scheme
• Contribute to your MAS Investment Funds account

You can save time by making a claim in your myMAS account, or by completing the make a claim form.

Our Claims Advisers will get in touch within 5 working days. You'll need the following information, so have your recent policy document on hand. 

• Policy number for the policy you are claiming on.
• Name of the main policy contact.
• Date of birth of the main policy contact.
• Postcode (of your postal address).
• Email address.
• Details of what happened and when.
• Details of any other people involved (including any witnesses or emergency services).

If your situation is urgent, call us on 0800 800 627. It will take about 15 minutes to lodge your claim.   

First, take the time to make sure everyone involved is safe and, if you need to, call emergency services. 

If your home is unsafe to live in following an event, we may pay for temporary accommodation for you, your family and your domestic pets while we arrange the repair or rebuild of your home.

You can find the full details of how we cover you in your policy document.  

In the event your home is damaged by a natural hazard event, please contact MAS to make a claim. We will assess and manage your claim from start to finish, including the NHCover portion on behalf of the Natural Hazards Commission Toka Tū Ake. This means we will assess, manage and settle your entire claim. MAS will be your single point of contact during the claim process and can answer any questions you have. Head to 'Get to know your cover' to find out what’s covered if disaster hits your home. 

A premium is the amount of money you pay to an insurance company in exchange for coverage. It can be paid monthly, quarterly, annually or as a lump sum, depending on the type of policy. Learn more about premiums in our Hub article.

An excess is an amount you pay towards your claim, before your insurer covers the rest. You can find your excess on your policy documents or by logging into your myMAS account.

MAS may appoint a loss adjuster to assist you with your claim. They are independent and will provide MAS details of your claim, which we can then be used to determine the cover available to you under your policy. The loss adjusters often have access to skilled experienced tradesmen to undertake repairs.

If you think your car has been stolen or was intentionally damaged, you need to report it to the police as soon as possible. They’ll give you an incident reference number that you’ll need to lodge your claim with us.

There are typically 3 roles in an insurance policy: the insured, the payer and the owner. Understanding these roles is important when it comes to Life Insurance policies. Only an owner has control over the policy and its benefits, including the ability to make changes like adjusting coverage levels, changing the beneficiaries and transferring ownership of the policy. They are also the recipient of any claim paid under the policy. Learn more in our Hub article on policy ownership.