5 December 2019
For the fourth year in a row, MAS has won the Consumer NZ People’s Choice Award for four insurance categories – house, contents, car and life insurance.
MAS won the People’s Choice Award in these four categories in 2016, 2017, 2018. This year we were the sole winner for the life insurance category, and were joint winners of the house, contents and car categories alongside FMG and AA Insurance.
MAS Chief Executive Martin Stokes says the People’s Choice Award reflects the effort everyone at MAS puts into providing outstanding customer service for its Members.
“We’ve worked hard for our Members for almost a century now to protect them and their families, and to provide them with outstanding customer service.
“Our Members know that if something goes wrong, we’ll be there to help and to make things as simple and as efficient as possible.
“We’re pleased to have won this Award again but we’re not really in this business for the awards themselves. What matters most about the award is what it represents – our Members’ trust in us.”
Consumer NZ’s General Manager - Business Derek Bonnar says it’s an outstanding achievement to win these awards four years in a row.
“Clearly, MAS provides its Members with a consistently excellent experience. To win one People’s Choice Award is a great achievement. To win it four times is a testament to the focus that MAS puts on its customers and is something else entirely.
“Consumer NZ endorsements are hard to achieve and MAS thoroughly deserves this accolade”.
MAS had overall satisfaction scores above 90% for each of the house, contents and car insurance categories. MAS also topped the life insurance category with an overall satisfaction score of 80%, which was 33 percentage points higher than the second-ranked insurer.
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